Some of the case studies below require a password 🔒. Please contact me at email@example.com for access.
⚖️ I balance complexity between privacy, security and usability.
Lead designer/researcher, on a team of 25.
Led design and research on login.gov, from 0 - 1 within half a year. It now serves more than 26 million users, 60 applications and 23 federal government agencies.
18F | 2016 - 2018
✨ I manage people and lead initiatives that create sustainability.
🔒 Leadership & Operations
People manager & Program design lead.
I manage people, lead product teams, and lead initiatives that help design teams and cross-functional leadership teams prepare for sustainable growth.
Nava | 2018 - 2021
Mozilla | 2021 - present
🤹🏽♀️ I lead teams and orchestrate work while flexibly adapting my approach based on user, business and team needs.
🔒 California: Unemployment during COVID-19
Program Design Lead, on a crisis response team of 6.
My team launched three products that served unemployed Californians and conducted discovery research to identify longer term opportunities for State of California.
Nava | 4/2020 - 10/2020
Veterans Affairs Caseflow
Program Design Lead across 3 teams with 10 researchers & designers, on a team of 40.
My team builds Caseflow, case management software that enables judges, attorneys and support staff to track and process appealed cases from Veterans.
Nava | 10/2020 - 5/2021
Research to redesign the application process for multiple public benefits
Researcher, on a team of 10.
My team researched the current state of public benefits across seven U.S. states, and redesigned the application to receive public benefits.
18F | 2/2016 - 4/2016
Program Design Lead across 2 scrum teams with 10 content strategists & designers, on a team of 20.
My team transformed VA.gov’s front end and the content management system to serve Veterans, their families, caregivers, and editors of VA.gov.
Nava | 3/2019-8/2019
🔒 Vermont: a new online application for Medicaid
Program Design Lead, on a team of 5.My team created a simplified online application for Vermonters to easily apply and maintain access to the public benefits, like Medicaid.
Nava | 9/2019 - 3/2020
🔒 Research to identify diversity, equity and inclusion priorities for 18F
Research lead, on a team of 5.
18F | 11/2015 - 8/2016