As a research, design and operations leader, I support and manage content designers, researchers, product designers and managers to achieve product, organizational and career goals. I enable teams to orchestrate sustainable change and growth related to hiring, engagement and retention.
From 2016 to 2018, I led research and interaction design for login.gov, U.S. public’s one account for government. My team built it from concept to launch. It's used by 40M+ people using services from 40+ federal & state government agencies. A career highlight!
I take pride in taking a methodical and flexible approach to enabling research, experimentation, service design and facilitation to uncover latent user needs and grow the product & business. I've led large cross-functional teams that have shipped products that serve 200M+ users and brought in $50M+ revenue.